Data Security
While the benefits of outsourcing to operations with an established track record are proven, data security is of paramount importance. At Valenta BPO we make this a top priority and we have in place several systems, both physical and non-physical, to ensure our client data is safe and secure. We are ISO 27001 and ISO 9001 certified, and GDPR compliant. The IT infrastructure at all of our centres is up-to-date with the latest software, firewalls, and tools in information security management.
Physical Controls
- Biometric scanners and access card-based security for employees/visitors entering the premises
- All computer systems are connected to the local server and have firewalls installed
- Users/operators restricted from changing permissions/settings on their systems
- CCTV based monitoring at all office premises
- IT security related issues managed by competent, full time dedicated staff
- USB ports are disabled and printer access is given only to team leaders
Training
- Training sessions on data security for all staff members periodically
- Non-disclosure agreements (NDAs) with all staff members
Non-Physical Controls
- Staff are authorized to login to portals only from our office IP address (based on platform permissions)
- Restrictions on sending/receiving emails to/from specific domains
- Destruction register is maintained
- White-listing approach on visiting websites
- All servers are installed with firewalls and antivirus software
- Breach notifications are set up
- Our default passwords are stored in Zoho Vault with applied IP address restrictions
- Save/store data feature on PCs disabled